Petrel | Multidisciplinary Fashion House and Modern Luxury

This Privacy Policy explains how PETREL (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our services (“Services”), including visiting our website (https://petrelydb.com) or interacting with us during purchases, launches, marketing activities, or customer support.

1. Information We Collect

Personal Information You Provide: Includes your name, phone number, email address, shipping address, billing address, and information necessary to process your orders. Payments made through the PETREL website are securely processed by Razorpay. PETREL does not store your complete payment card details.

Automatically Collected Information: Includes your IP address, device information, browser type, approximate location, and website usage information. Cookies and similar technologies may be used to improve website functionality, user experience, and website performance.

2. How We Use Your Information

To process and deliver orders, manage accounts, and provide customer support.

To process returns, refunds, cancellations, and other order-related requests.

To improve our website, products, and Services.

To communicate with you regarding orders, account updates, launches, promotions, and marketing communications. You may opt out of promotional communications at any time.

To maintain security, prevent fraud or misuse, and comply with applicable legal obligations.

3. Sharing Your Information

We do not sell your personal information.

Your information may be shared with trusted third-party service providers where necessary to operate our Services, including Razorpay for payment processing, logistics and delivery partners, hosting providers, analytics services, and other operational service providers.

We may also disclose information when required by law or in connection with a merger, acquisition, restructuring, or transfer of business.

4. Cookies & Tracking

Cookies and similar technologies may be used to maintain website functionality, improve your browsing experience, maintain security, and analyse website traffic.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

5. Keeping Your Information Safe

We implement reasonable organisational, administrative, and technical measures designed to protect your personal information from unauthorised access, misuse, disclosure, or alteration.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as reasonably necessary to provide our Services, fulfil orders, maintain business records, prevent fraud, resolve disputes, and comply with applicable legal obligations.

When information is no longer required, we may securely delete or anonymise it, subject to applicable law.

7. Your Privacy Rights

You may request access to, correction of, or deletion of your personal information, subject to applicable law.

Depending on your jurisdiction, you may also have additional rights relating to consent, marketing preferences, or data deletion.

For privacy-related requests, please contact us directly.

8. Minors

PETREL does not knowingly collect or solicit personal information from individuals under the age of 18.

If you believe that we have collected information from a minor, please contact us so that we can take appropriate action.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, business practices, or applicable laws.

The revised version will be posted on this page with the updated “Last Updated” date. Where appropriate, significant changes may also be communicated through our website or other reasonable means.

10. Contact Us

For questions, concerns, or privacy-related requests, please contact us at:

PETREL

Email: petrel.ydb@gmail.com

Additional Email: infopetrel.ydb@gmail.com